Steve Madden 

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Returns & Exchanges

We want you to be completely delighted with your purchase. If you are not 100% satisfied for any reason upon receiving your order, you may return the item(s) for a full item refund or exchange.

We accept returns and exchanges in store (for both online and in-store orders) or we accept returns by mail (for online orders only) for up to 60 days after an item was purchased. Items must be unworn, in their original packaging and/or box, and accompanied by the Order Confirmation email and packing slip.  

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Steve Madden

  • Item #
FEATURES

Rated 1 out of 5

Do not get these shoes very Painful!

Do not get this shoe unless you want deep cuts in the back of your ankles and blisters even though you got 2 sizes up!!

By Blair

Rated 3 out of 5

Run Small

[This review was collected as part of a promotion.] They are very nice, overall I like them very much, however on the sizing be aware they run small, i ordered my regular shoe size and they fit very tight. I could have size up. Not the most comfortable shoe either.

By Yecenia I.

Rated 5 out of 5

My red shoes

[This review was collected as part of a promotion.] I don't own a Pair of red shoes the color is bright and beautiful patient is rich in touch and well made cannot wait to wear them for♥️

By Phyllis A.

Rated 1 out of 5

HEAVY!

Bought these as a gift for my DIL, the heel is so heavy they won't stay on her feet! I felt the heaviness when I took them out of the box but against my better judgement went ahead and gave them to her for Christmas; she can not walk in them! Back they go! (My daughter tried them on, as they wear the same size, and had the same problem.)

By katiebeh

Rated 4 out of 5

A bit tight but very cute

I wish they had 10. 5 mine fit a bit tight but I still think these little heels are very cute. I’m still going to wear them like that lol.

By Natalie

Rated 5 out of 5

Comfy Shoe

I bought this shoe a few weeks ago and I get compliments everytime I wear them. They are very comfortable. I wore them at a conference and walked a lot. No aches.

By Silver

Rated 4 out of 5

Cutest shoes

Extremely cute shoes! They are dreamy. Well made and the heel is just perfect, the color is just amazing, so trendy! They fit ok, not super comfortable but enough for the price. Overall I love them, they look adorable

By Sole I.

Rated 4 out of 5

ADORABLEEE

I AM OBSESSED WITH THESE SHOES they are so so cuteee omg😣 butttt the bad thing is that they are pretty uncomfortable ima try and fix that bcs i want to wear them so bad

By Natty

Rated 2 out of 5

Cute, but no lasting power

Wore these maybe 5 times and they’re already pretty damaged. It takes almost nothing for the patent leather to peel off the shoe. The rubber on the heels is also already pretty worn down. I swear I wasn’t that hard on them. Really bummed, I saved up for these for my birthday :(

By Eve

Rated 2 out of 5

Painful and unforgiving

They are so cute but boy, do they hurt! I blistered almost immediately around my heel area upon wearing. It rubbed off the skin on the side of foot towards the ankle also. I put gel cushions in but that compromised the fit of the shoes and made my toes uncomfortable. These are probably the most uncomfortable shoes I’ve ever owned. So sad because of how adorable these are.

By Michi

Rated 1 out of 5

The shoes has black scuff

The shoes has black scuff mark on the side of the shoes. I will be exchanging them today.

By Venita R.

Rated 5 out of 5

Pretty Ballerina

These are very chic & stylish. Love the shinyness of the patent. I wore these with a tailored black short, a white tee and a black & white houndstooth blazer for an elegant work look. I just wish I would have ordered size 9 instead of 8.5 because they run a bit on the small side and it's too late to return. But I will wear them and love them anyway.

By Danvanjer

Rated 4 out of 5

Very cute

They’re very cute but you definitely need to break them in. They’re the kind of shoe you wear a bandaid on the heel with the first couple of times.

By Vanessa H.

Rated 5 out of 5

Perfect

I actually went into DSW with my sisters and I was looking around. I didn't expect to find anything. But low and behold I found a pair of red shoes for an event that same night. I was so excited and happy.

By Nikki

Rated 2 out of 5

Weird fit

I had been looking at these shoes for a while, and finally bought them last week. They arrived today, and I was super excited about it since they fit well enough, but after standing up I noticed that the left shoe was totally wrong. it was gaping on both sides, which was super weird since the right shoe fit fine.

By Vanessa

Rated 5 out of 5

Cute & shiny!

I got the silver metallic. They are so cute with the bow and round toe. Love the low heel. One thing, they are a bit snug on me so I'm going to exchange for half a size up.

By Mimila

Rated 5 out of 5

A Tight Fit

These shoes were my usual size but were a tight fit at first. Wearing them indoors with socks and careful use of a blow dryer solved that problem and now they’re fine. Overall, I’m pleased!

By Kathi2024

Rated 5 out of 5

Absolutely in love!!!!

[This review was collected as part of a promotion.] Not taking them off for the entire summer. Practically goes with ever outfit so cute and comfortable. A must have

By Dalar G.

Rated 5 out of 5

Love my ruby red shoes!

[This review was collected as part of a promotion.] They fit well, they are comfy and the color is so pretty.

By Samantha D.

Rated 5 out of 5

Adorble

I thought these were so adorable and ballet shoes are trending/making a comeback so I had to grab these. They were comfortable when trying on, but I haven’t worn them out yet, so will update after wearing them out.

By Chris