SHIPPING POLICY
EXPEDITED SHIPPING
Shoe VIP Reward Members get free ground shipping on all orders (no minimum). Non-Shoe VIP Rewards members (including Guest Checkout) get free ground shipping on orders over $80. Orders under these minimums are calculated in real time in the checkout.
The approximate rates are:
| Destination | Service Level | Cost | Speed |
| All Provinces | Ground: Purolator | $7.99 | 3-7 Business Days |
| Yukon & the Northwest Territories | Ground: Purolator | $7.99 | 8-16 Business Days |
IMPORTANT NOTES:
Longer estimated delivery times for remote/rural route address, Northwest Territories & Nunavut.
We no longer accept General Delivery (GD), P.O. Box and R.P.O. Box addresses.
Unfortunately, we do not ship orders to the United States or Internationally.
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FREE IN-STORE PICK UP
Shop online from the comfort of your home and pick up at the store location of your choice with no additional charge! When your order arrives at the store and is ready for you to pick up, the store will call you to come and pick it up – it’s that easy.
NOTE : You will still receive tracking confirmation details when you select this option as the item may be shipped from another store to the pickup location of your choice. Regular processing and shipping times still apply.
ORDER PROCESSING TIMES & ORDER TRACKING
Orders typically take 1-3 days to process before they ship – excluding weekends and holidays. You will receive an email confirmation with the shipping tracking number when your order ships. Occasionally, we may ship multiple piece orders out from multiple locations to get your order to you as fast as possible. In this case, you will receive an email outlining what was shipped and what is pending. You can also track your order in My Account.
PRE-AUTHORIZATION HOLDS
A preauthorization is the common practice for authorizing electronic transactions and holding the balance for the order placed. This bank hold is temporary, and charges will only be applied towards the items that have been confirmed shipped.
Orders including multiple items may be shipped separately.
CANCELLATIONS
Occasionally an item sells out and we may need to cancel your order. If for any reason your item is unavailable, we will notify you by email and your credit card will not be charged.
