TOMS 

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Returns & Exchanges

We want you to be completely delighted with your purchase. If you are not 100% satisfied for any reason upon receiving your order, you may return the item(s) for a full item refund or exchange.

We accept returns and exchanges in store (for both online and in-store orders) or we accept returns by mail (for online orders only) for up to 60 days after an item was purchased. Items must be unworn, in their original packaging and/or box, and accompanied by the Order Confirmation email and packing slip.  

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TOMS

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FEATURES

Rated 5 out of 5

Rums Small

I am always an 8 unless it’s Tom’s. I have to size up to an 8.5 for a comfortable fit. Nice sneaker bootie for everyday wear.

By Marquista7

Rated 5 out of 5

Love my Tom's!

Very comfortable and easy to slip on. Very well made.

By Zee R.

Rated 5 out of 5

Slip ons

I love these, they look fantastic with pretty much every outfit!

By Prettilildeadthings

Rated 4 out of 5

I really like these shoes

I like these shoes, they are comfortable and light and a great price. I do have to use a she horn to get them on due to the soft suede material, but they are easy to take off. I bought them in my usual size 7 but they were snug so I returned them for a 7.5 and they fit better. I found the width comfortable, even though I don’t have a particularly narrow foot

Rated 3 out of 5

50/50

These shoes are somewhat comfy. I find them a bit difficult to get my foot in, as there is not much stretch (hopefully loosen over time). Size-wise, they are consistent with my normal sizing.

By Iammom

Rated 1 out of 5

Very very narrow

Very hard shoes to put on and my feet are narrow. Had to return it.

By Jesi

Rated 3 out of 5

Returned

Weren’t the right size, didn’t feel comfortable around the ankles

Rated 5 out of 5

Love it!

Very comfortable! Fits true to size. Highly recommended

By Kirsten G

Rated 5 out of 5

So comfortable and versatile

Very comfortable and cushioned. I found them easy to get on but I have narrow feet. They look cute with everything! I've worn them with tights, jeans and skinny work pants. I would definitely buy them again and the price was great. Most comfortable Tom's I've purchased.

By Kayhold

Rated 1 out of 5

Narrow

Really narrow. Couldn't get my foot in. Sad. Cause the shoe is really nice.

By SeraF

Rated 5 out of 5

Comfortable Bryce

I love Tom’s Bryce as they are very comfortable. I wish DSW will have more colors and prints available.

By Ksol21

Rated 3 out of 5

Hard to get on

Great looking shoe. Super hard to get on but once you finally squeeze in they’re very comfortable.

By EDVS

Rated 4 out of 5

Cute but narrow

I normally wear an 8/8.5 in sneakers and I ordered the 8 based on reviews. They were too small, so I exchanged for the 8.5 and they were better in the length. They are pretty narrow still and rub at the widest part of my feet, but I don't have wide feet by any means. I kept them because I think they're pretty cute and was looking for a shoe without laces. Hopefully they'll loosen up as I wear them.

By ksett33

Rated 3 out of 5

Hard to get on!

These shoes look good and the price was certainly reasonable on sale. However, as others have noted, they are very hard to get on! I had to use a shoe horn and the loop on the heel and it was still a challenge. I’m afraid of durability if it’s a struggle every time I wear them. I went with my usual size 8 and were it not for how narrow they are, I probably could have gone down a half size. I’m on the fence about keeping them or not, to be honest, slip-ons should be easy not a fight.

By Tara21

Rated 5 out of 5

Comfortable

These are super comfortable and go with everything.

By Stephlk

Rated 5 out of 5

Nice

These keep my feet warm and are so comfortable! I love Tom’s shoes

By Ccvh

Rated 5 out of 5

Bryce Sneaker

Very comfortable sneakers. This is my second Bryce sneaker and both are perfect fit and true to size.

By Ksol21

Rated 5 out of 5

Love these

Great slip on shoe. Love these for the colder - just like my warm weather slip ons but with a covered ankle :) Very comfortable and fit true to size.

By cassandraphilly

Rated 5 out of 5

Great buy!

Just love this sneaker! It is well made and so comfortable!

By McVic

Rated 5 out of 5

Well made and cute stylish look!

I ordered these in black 6.5 and ended up exchanging them for the beige 6.0. I love them! Super cute and comfy but will give my outfit a bit of a more stylish look than just a tennis shoe. Planning to wear with jeans but I think they go cute with dresses too. Seem TTS. Not heavy. Good quality suede with rubber sole.

By Juliaswan