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Returns & Exchanges

We want you to be completely delighted with your purchase. If you are not 100% satisfied for any reason upon receiving your order, you may return the item(s) for a full item refund or exchange.

We accept returns and exchanges in store (for both online and in-store orders) or we accept returns by mail (for online orders only) for up to 60 days after an item was purchased. Items must be unworn, in their original packaging and/or box, and accompanied by the Order Confirmation email and packing slip.  

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eye Sustainable Materials
eye Machine Washable
Skechers

  • Item #
FEATURES

Rated 5 out of 5

Cleo wide width

The shoes are exactly what I wanted and fit well. They arrived a day earlier than expected which I was happy about.

By Lori from Cobourg

Rated 5 out of 5

I love these flats.

Fit is perfect. Pictures showed what the shoe looked like.

By Candy Girl

Rated 2 out of 5

Size ossue

Size is off. Way to big and way to wide definitely size down

By Erin 1234566

Rated 4 out of 5

Great overall

Overall great quality & fit. The wide width is perfect - doesnt feel tight at all. Less memory foam padding than other styles though.

By Danielle N

Rated 4 out of 5

Very comfortable

Very comfortable. But if you have narrow heals...they do slip

By Shelagh A

Rated 1 out of 5

Not comfortable

Tight in the front, gave me blisters on my heels. Not comfortable, ordered a size up in wide and just don’t fit right unfortunately

By Juleefrances

Rated 5 out of 5

Cute slip on

These dress up any pair of ankle pant or tights. So very comfortable. Wore them a lot this past fall. Are wide width.

By TeMac

Rated 4 out of 5

Ballet flats

Product is as advertised. Always good to have no surprises

By Kathy E H

Rated 1 out of 5

Beware of costly returns

Shoes were too big and I had to return them. It cost me $27 to return them. Never again, we have many retailers who have free returns. I will choose one of them next time.

By RachelFre

Rated 4 out of 5

Great for work

Got these shoes to wear for work and they are great. Simple cute and comfortable!

By L.CD

Rated 5 out of 5

Best pair of flats!

Very comfortable flats and looks great! Everything I was looking for in a pair of black ballet flats.

By EmTheMom

Rated 5 out of 5

Cute and comfortable

Very comfortable and surprisingly stylish! Wide width was perfect and shoe is according to my expected sizing,

By Sharon999

Rated 5 out of 5

Such a nice comfy shoe!!

This is such a comfortable shoe and a perfect fit...my 2nd pair. I still have the 1st pair.....didn't want to risk not being able to get another pair later!!

Rated 4 out of 5

Comfy but wide a bit too wide

Love the Skechers line for washable flats and shoes as I have hyperhidrosis and need to launder my shoes! Added this pair to my collection and while I love it so far, this wide pair is a bit too wide for my wide feet. It does feel like it may go flying off my feet if I run but once my feet swell throughout the course of the day, it fits better, haha.

By Aurora Seraphina

Rated 3 out of 5

Ok shoe

Not the worst shoe ever, but definitely not the best either

By Fat foot

Rated 3 out of 5

Loose heel fitting

The heel fitting is too loose. I will be returning the product.

By Shoe freak-Fran

Rated 5 out of 5

Great look with great comfort

Bought these for myself and then bought for my Mother absolutely the best shoe for comfort but yet a nice look

By Graciegirl

Rated 5 out of 5

Beautiful shoe

After months of looking for a comfortable, vegan dress shoe, I finally decided to give the Cleo Flat a try. I work as a server and this shoe would be comfortable enough to walk all day in. Only downside is that because they were wide fit (which I consider a necessity as I have bunions) I assumed that I could go with a 7 instead of the usual 7.5 I wear. They were definitely too short (width was perfect, though). So I’ll be trading these for an 8. I would recommend going up a half size for anyone considering these shoes.

By chloe120

Rated 4 out of 5

Sized funny

I am normally a size 9, but sometimes must get an 8.5 Wide. I tried these in 9 and they were way too tight in the length. I got a 9.5 and they fell off when I walked. I got a 9 Wide and they fell off. I finally settled on an 8.5 Wide, they fit perfectly, but JUST in the length. I wish they were a quarter or half an inch longer. I love that they are stretchy and otherwise so comfortable.

By BarbaraAnn99

Rated 5 out of 5

Extremely comfortable

These shoes are extremely comfortable. I am a size 9 and the regular were JUST to tight. The 9.5 was too large. I am going to try the 8.5 wide.

By BarbaraAnn