New Balance 

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Returns & Exchanges

We want you to be completely delighted with your purchase. If you are not 100% satisfied for any reason upon receiving your order, you may return the item(s) for a full item refund or exchange.

We accept returns and exchanges in store (for both online and in-store orders) or we accept returns by mail (for online orders only) for up to 60 days after an item was purchased. Items must be unworn, in their original packaging and/or box, and accompanied by the Order Confirmation email and packing slip.  

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New Balance

  • Item #
FEATURES

Rated 5 out of 5

Amazing shoes

Most amazing shoes I bought. Couldn't ask for better shoes

By MB76

Rated 5 out of 5

Dynasoft

This shoe is superb! Comfy, specially using it in work.

By Mkaye

Rated 2 out of 5

Cheap material doesn't last.

Been wearing these shoes for about 3 months, they fit small, I had to go up half a size. I will say they are comfortable. However, I don't wear them daily or for sports and the fabric on the top is already torn. The quality of the material is very cheap.

By Jane111

Rated 4 out of 5

Caution: not a great work shoe.

Comfortable, true to size, no grip though. Bought for work in a kitchen, was slipping and sliding away.

By Shoes that light up!

Rated 1 out of 5

I would not recommend

I would not recommend these, these are so cheaply made they are not consistent with other new balance I have. I suppose the price point reflects that and it’s unfortunate. I will not be able to run in these they are a very weird fit and will prob fall apart after a season.

By Barbara5789

Rated 4 out of 5

Wide fit, decent shoe

My first pair of NB. Decent shoe for the price, not as comfy as I hoped but comfortable enough. Wide fit is accurate, I normally wear a 7.5 and I think I could have done a 7 in these. The tongue is attached to the entire shoe, it's all one, so it can be tricky to get these on. I'll definitely purchase other styles of NB after this experience.

By KayRD

Rated 4 out of 5

Very comfy

Got my shoes on time and i like how light weight and soft it is also. It actually very nice to where.

By Jayzelaira

Rated 3 out of 5

Comfortable but no support

Comfy for quick little errands but no support at all. Can’t do long daily walks in it

By AnnaSanna

Rated 2 out of 5

Not what I expected

Shoes are not how they look in photo. Very light weight but feel cheaply made. The wide fit is great but have no support. Just not for me. I waited 11 days for these shoes after being told they'd be delivered in 3-4 business days. Disappointed!

By Little scot

Rated 4 out of 5

Comfortable and supportive

Very comfortable and supportive shoes! These are great for the gym, or even everyday activity. Love these!

By JennJo

Rated 3 out of 5

Too right

It’s very narrow, my foot isn’t that wide and can’t even fit in it at all

By MisoSoju

Rated 5 out of 5

Great shoe

Great shoe, wide width, fits perfectly, good price.

By Tdwd

Rated 5 out of 5

Great purchase

Love this shoe. It fits true to size and Ib love the fact that you slip out on without having to do the leaves every time. Very comfortable and I would highly recommend this.

By DJanet

Rated 5 out of 5

Light weight!

Nice and light weight for brisk walks. On the screen the bottom of the shoe looked green, but in person its actually a light grey! Love it.

By Fonf

Rated 4 out of 5

Good lightweight shoe

Very comfortable. I had to go with the wide sizing which feels a little less supportive but overall a good lightweight shoe. Disappointed with the service at the store when I came to pick the shoes up (as I bought them online) - didn’t seem to care at all … made me feel like I was disrupting ….even though there was no one else in the store.

By Calgary2

Rated 5 out of 5

Light!

So very comfy and light. I wore these for running and it was great

By Kayeece

Rated 5 out of 5

Would buy again.

Fit is perfect for my feet. Great for long walking.

By Cruiser87

Rated 3 out of 5

Take a size up

Small size..: do a size up ..I am size 8.5-9 us but even 9 is a bit small for me

By Kanna

Rated 4 out of 5

Good for the price

Comfortable but a soft back requires a shoe horn to put on.

By Lanac

Rated 5 out of 5

Great shoe, bad color

These are my all time favorite shoes. I've had probably four pairs now. They slip on easily without tying. They're comfy even for walking around. Unfortunately, I really needed a new pair and this was the only color available in my size. The "sea salt" is not great. It's a very pale yellow/green that looks like something stained your shoe and you weren't able to get them fully clean again. The purple is cute. Would not recommend this color, but the shoe itself is great as always.

By Linds