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Returns & Exchanges

We want you to be completely delighted with your purchase. If you are not 100% satisfied for any reason upon receiving your order, you may return the item(s) for a full item refund or exchange.

We accept returns and exchanges in store (for both online and in-store orders) or we accept returns by mail (for online orders only) for up to 60 days after an item was purchased. Items must be unworn, in their original packaging and/or box, and accompanied by the Order Confirmation email and packing slip.  

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Birkenstock

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FEATURES

Rated 5 out of 5

Cute and comfortable.

These are so cute and comfortable. Straps are adjustable to fit your feet. I love these sandles.

By KellyPom

Rated 3 out of 5

Disappointed

I really wanted Birkenstocks that strapped around the ankles vs. slip ons, but these were very hard and dug into the skin, plus they were too big. We have this general notion that ALL Birkenstocks mold to your feel and are very comfortable. Very disappointed to find that statement to be not true at all. Had to return it, but will try again.

By Cate B

Rated 5 out of 5

Comfy sandals

I bought them recently. They are so confortable and easy to put on. I order a size lower and it's fit perfectly.

By Sue62

Rated 5 out of 5

Love my Birkies

Very comfortable sandal, love the look. Breaking in slowly.

By Pammy Wammy

Rated 5 out of 5

best sandals

just got these Kumba sandal's a week ago and as so as i put them on loved them it hard to find birkenstock with back straps and look nice on a lady’s foot but these one are prefect love love them Thanks Birkenstock

By valc

Rated 5 out of 5

Great style in sandals

Love the look of these as well as comfortable and great quality with durability

By Mallard

Rated 2 out of 5

Great look but painful strap around ankle

These sandals have great thin straps giving them a more delicate feminine look. However, the area where the straps connect around the ankle has a metal part that digs in the skin. Just trying them on and it was impossible to walk around so they had to go back.

By Sportyfeet

Rated 5 out of 5

So Comfortable!

These are so comfortable and so nice to get a pair with a back strap!! I've gotten lots of compliments on them!

By Marie LF

Rated 5 out of 5

Cuter than average!

Very comfy and cute. Goes with many styles and great for every day

By Keeko

Rated 1 out of 5

Uncomfortable sharp grommets

I loved the look of the sandals but there is a grommet on the inside of the heel strap that rubbed again my skin and was very uncomfortable. I returned these sandals.

By S Kelly

Rated 5 out of 5

Love these sandals!

Love the back strap for extra support but will be a pain to adjust buckle everytime

By Liv23

Rated 5 out of 5

Buy Them !

So stylish and comfortable exactly what I was looking for. Delivery was fast and it was In perfect condition.

By Birkenstockforeva