Steve Madden 

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Returns & Exchanges

We want you to be completely delighted with your purchase. If you are not 100% satisfied for any reason upon receiving your order, you may return the item(s) for a full item refund or exchange.

We accept returns and exchanges in store (for both online and in-store orders) or we accept returns by mail (for online orders only) for up to 60 days after an item was purchased. Items must be unworn, in their original packaging and/or box, and accompanied by the Order Confirmation email and packing slip.  

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Steve Madden

  • Item #
FEATURES

Rated 5 out of 5

Mary Jane

Bought these for my daughter to where for Christmas. They looked great and she loves them!

By Shoe Lover

Rated 5 out of 5

Mary Jane love!

Bought these for my daughter who wore them for a special occasion. They looked great!

By Shoe Lover

Rated 4 out of 5

Great look but a bit stiff

Shiny and classy on the silver color. They seem a bit stiff though so may need some breaking in. Going to stick in a heel patch first just in case.

By Ping Pong

Rated 1 out of 5

Cute But Hurt

Super cute shoe but there is no foot padding and the toe box is narrow and pushing against my toes after walking in them for 15 min. Going to have to return, not comfortable at all!!!

By Tara

Rated 2 out of 5

Cute! But on sale for a reason

This shoe is odd! It comes with unnessecary belt style holes and prong making them hard to do up. Personally, I pried the prongs off with pliers. It made them no less stable, and MUCH easier to do up They also rub on heels QUITE intensely, but nothing adhesive heel protectors couldn't fix. I bought these shoes for $35 on sale, which is great! Since they sure came with inconveniences. But are so cute and comfy after a little editing. The service in the store was fine, and it was clean and pleasant enough!

By Adria.buc

Rated 2 out of 5

Black Pumps

Wsa expecting the inside comfort to be more than this

By Mollen

Rated 3 out of 5

Odd fit

S Purchased both the black and silver in this shoe and returned both. For starters it has a short toe box. I typically wear a 9 and purchased these in 9.5 and my toe was rubbing in the front. There was also a very wide gape at the back and sides. This was a miss

By Black jack

Rated 5 out of 5

Comforatble

Very comfortable shoe. Good look with casual or business casual attire. Run true to size

By zee zee

Rated 3 out of 5

Cute Shoe with Timeless Style

When I opened the box the shoes were exactly as expected from the website. The shoe is very cute and the heel has nice chunk to it. I wasn’t sure about the longevity of the straps as I felt they were a bit on the flimsy side. I returned the shoe with concern about that issue. Other than than they would’ve been a keeper!

By Mama loves shoes

Rated 4 out of 5

I like them!

Great shoes! I have wider feet and the toe area is a little snug. Overall very happy with this purchase!

Rated 5 out of 5

Patent leather cuties

Bought these for my daughter to wear in the fall. She is excited to put outfits together with these adorable shoes!

By Shoe lover

Rated 2 out of 5

Uncomfortable

I strongly disagree with the reviews that state how comfortable this shoe is. Despite the fact that it has a lower block heel, the synthetic patent leather is stiff and pinched the top of my foot at the base of my toes. The length and width were fine, and the shoes look cute on, but my days of enduring pain in the name of fashion are over. I used to be such a loyal Steve Madden fan, but I feel like the quality of SM shoes has plummeted in recent years. Not worth the money anymore.

By Janesays

Rated 5 out of 5

Fantastic Shoes

The shoes are incredibly comfortable and stylish. The design works for casual wear - work and party. They fit true to size and required no break-in time. Highly recommend for anyone looking for a stylish, not high heel shoes!

By Waterflower

Rated 5 out of 5

Comfortable and elegant

I love this heels because they’re so comfortable to me and at the same time they look great for job

By NeaM

Rated 5 out of 5

The Perfect Work

I have been looking for the perfect shoe from for two years after a knee injury.

By RJ Feet

Rated 5 out of 5

So Cute!

These Mary Jane pumps are so cute! they are super comfortable and easy to wear. I love them!

By CA C

Rated 5 out of 5

Love the style

Haven’t worn these yet but I can’t wait to as I love the style & fit. I had to return the ones i bought for the hols as they kept slipping off!

By Dislick

Rated 5 out of 5

My new favorite shoes!

Very comfortable & stylish!! Received many compliments

By Margaret89

Rated 5 out of 5

Super Comfortable

These shoes are awesome! They are super comfortable and can be worn with any outfit. Great shoes!

By CA C

Rated 5 out of 5

Comfortable shoe

I bought these as a last minute dress shoe and I am so glad I did. My feet are really bad and it's so hard to find comfortable shoes. I bought them in black and absolutely love them. I was able to wear them for over 6 hours and my feet didn't hurt at all. Jumped on to the website this afternoon to see if they come in other colors because I love them so much.

By tracigator