Merrell 

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Returns & Exchanges

We want you to be completely delighted with your purchase. If you are not 100% satisfied for any reason upon receiving your order, you may return the item(s) for a full item refund or exchange.

We accept returns and exchanges in store (for both online and in-store orders) or we accept returns by mail (for online orders only) for up to 60 days after an item was purchased. Items must be unworn, in their original packaging and/or box, and accompanied by the Order Confirmation email and packing slip.  

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Merrell

  • Item #
FEATURES

Rated 5 out of 5

Comfortable

I love shoes/boots. They are comfortable and very easy put on and take off

By Barry

Rated 1 out of 5

Not what’s expected

Fits very small! I have been a 10 forever. You would need almost a 12.

By PrdCDN

Rated 5 out of 5

Good but fits small

Good shoe! Size has to be exchanged to 2 size up to fit

By tackle

Rated 5 out of 5

Winter waterproof shoe does exist!

Great winter shoe. Hard to find a slip on that’s warm and waterproof.

By Shoe Deals

Rated 5 out of 5

Perfect winter shoe

I’ve worn some variation of these for years. Waterproof, warm and slip on. Perfect for winter.

By Andrew B

Rated 4 out of 5

Great buy

I bought these for myself because i can never get women's in my size on sale. I bought these in a size 8 same as women size. They fit perfect!

By Female customer

Rated 1 out of 5

My mistake not paying attention…

I recently purchased Merrell shoes, and while they're my usual size, I overlooked their narrow design, causing discomfort. Despite being my preferred brand, this pair pinches my feet excessively due to its less-than-ideal width. Pay attention to sizing for a more comfortable fit.

By Joao

Rated 5 out of 5

Men’s shoes

This shoe is very comfortables and solid. Good for rainy weather.

By Bhajan

Rated 5 out of 5

WALK ON WATER or Snow or Ice

I have just bought our 3rd pair of these; perfect for my husband. Thick but lightweight soles protect from the cold, easy to put on, fit perfectly and are waterproof and warm. Long may they run.

By Zimsuzieq

Rated 5 out of 5

Outstanding.

Great service, fast and reliable. Delivery on time

Rated 1 out of 5

Bad design

Not a good fit or design, edge of shoes is too hard and close to the ankle so it is wedging my ankles.

By Stevenothappy

Rated 3 out of 5

Sizing not consistent between shoe styles.

I tried on the Jungle Mok and purchased a size 11. It is slightly large for my foot but there were no 10.5W available. I am happy with that purchase. On line I purchased the ThermomMoc Waterproof S11. It is too small across the foot. I have used stretchers to widen the fitting but is is next to impossible to put on without a metal shoehorn because it is too tight. I hope to wear it in over the next year or two but I purchased online on faith that it would fit like the jungle mod and it did not. Also, the ankle fitting was different with the therm requiring a double insole to get my ankles high enough not to rub. So, overall the online purchase experience has not been good and I will wait for my sizing to be available locally. Tom (not Maria)

By Northboy

Rated 3 out of 5

Not That Comfy

It was a little tight getting my foot in the shoe. I felt there wasn't a lot of flex in the sole. It felt heavy.

By Ken W.

Rated 4 out of 5

Quality footwear

Excellent shoe very comfortable. I like the waterproofing in particular.

By Ironwill

Rated 5 out of 5

Shoe quality and price. Free delivery was nice.

Excellent shoe and good price. Very happy with my purchase.

By Moon Walker

Rated 2 out of 5

Poor packaging

Sneakers look nice. Giving two stars because of packaging. I bought as a gift and the box the sneakers came in wasn't really giftable. The top of the box was completely cut off and I had to tape it up. Kind of looks like I'm giving a used product versus new.

By Jennrae1

Rated 4 out of 5

Winter warm and dry.

Looking for reasonable priced winter shoe/boot without laces that was waterproof.

By Rob

Rated 1 out of 5

Waiting to hear about my return.

I had to return them. They were so small. I am still awaiting if t Merrell has received them and when I would get a refund.

By Angelika opic

Rated 5 out of 5

Repeat Happy Customer!

I have been buying a similar version of this slip on waterproof for years and usually wear them until they wear out :)! This was the first time that I got the brown version instead of black and really like the colour.

By Damian R.

Rated 1 out of 5

Shoes useage

Shoes not comfortable at all. It’s too tight and hard.

By Othman