Gentle Souls 

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Returns & Exchanges

We want you to be completely delighted with your purchase. If you are not 100% satisfied for any reason upon receiving your order, you may return the item(s) for a full item refund or exchange.

We accept returns and exchanges in store (for both online and in-store orders) or we accept returns by mail (for online orders only) for up to 60 days after an item was purchased. Items must be unworn, in their original packaging and/or box, and accompanied by the Order Confirmation email and packing slip.  

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Gentle Souls

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FEATURES

Rated 3 out of 5

When you are between sizes, size up

I’m 7.5 but they were out of 7.5 long long time. Only 7 or 8, when I ordered only 7 was left. I still took a bet and ordered. They arrived, beautiful leather but fitting too small, have to return.

By Vi666

Rated 5 out of 5

Like walking on a cloud

Incredibly comfortable while sleek and chic. Brown suede is the colour of the season, but liked them so much I bought the black too!

By Mt33

Rated 5 out of 5

Comfortable and Stylish

These shoes are soft and comfortable right out of the box. They are perfect for fall, and look great with jeans. Good amount of support and cushioning, without being stiff. Very happy with them so far!

By MeghanP