Merrell 

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Returns & Exchanges

We want you to be completely delighted with your purchase. If you are not 100% satisfied for any reason upon receiving your order, you may return the item(s) for a full item refund or exchange.

We accept returns and exchanges in store (for both online and in-store orders) or we accept returns by mail (for online orders only) for up to 60 days after an item was purchased. Items must be unworn, in their original packaging and/or box, and accompanied by the Order Confirmation email and packing slip.  

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eye Waterproof
eye Slip Resistant
Merrell

  • Item #
FEATURES

Rated 1 out of 5

Narrow

Not very wide. There is no wiggle room. Will need to return them.

By mmdl

Rated 5 out of 5

Good shoe, that’s why the old pair was replaced

Replaced a worn out pair. Much better $ than in town shop

By Wearer’s partner

Rated 3 out of 5

Great shoes but sizing is inaccurate

These shoes are great, but I am disappointed in Merrell's sizing. I have purchased several pairs of Merrell Jungle Moc shoes and Merrell hiking shoes. I always purchase a size 12 and they have all fit fine. I purchased a size 12 in these leather Jungle Mocs and they were too short in the length. I returned them and purchased a size 13, which are way too long. There doesn't seem to be a size that fits me. Too bad, as my go-to walking around shoes have always been Merrells.

By Ian C.

Rated 5 out of 5

Great shoes

Great shoes: comfortable, durable, weatherproof, good looking.

By CanaDane

Rated 5 out of 5

Perfect Slip On for Travel

I purchased these slip-on shoes for traveling. Easy off and on going through airport security!

By czechmate100

Rated 1 out of 5

Shady Business

The shoes run small and uncomfortable. I returned the shoes to the wear house almost a month ago, but DSW still hasn’t refunded the money to my credit card. Can’t contact customer service. Very shady business

By None

Rated 5 out of 5

Merrell Pro Slip On

Excellent quality and price. Air cushion comfort, true to size

By Polly

Rated 2 out of 5

The picture portrayed is not what you get.

The shoe photograph portrayed is NOT what I received. I wanted this particular shoe in the photograph because I liked the color scheme. As stated in other reviews, the shoe was all black. Disappointing. I didn't wear them since I returned them, but they seemed flimsy and not very rugged as I would expect a Merrell product to be.

By JMBrado

Rated 5 out of 5

Great comfortable walking shoes!

Great comfortable everyday waking shoes! My husband loves these shoes and they are his go to shoe. Great support and traction for walking. Highly recommend

By DSWSue

Rated 5 out of 5

Very comfortable

Love these . I have a really bad foot and these are the only ones that help when I’m on my feet all day . I couldn’t get my size in Womens so ordered them in men’s and they are perfect

By Cheryl1985

Rated 5 out of 5

Great Shoes!

These are my husbands favorite shoes. Great comfort and support for his feet. He has bought these before and literally wears them out. So glad DSW had them again.

By DSWSue

Rated 5 out of 5

Best jungle moc! Is it being phased out?

I love this model! I’ve had many different versions of the jungle moc that I’ve purchased over the years and version seems to have the widest toe box while other models seem to have narrowed it over the years. And looking at the low stock on this it seems like they may be phasing it out. I bought them initially for work (catering) and then ended up wearing them all the time. Am I right with my my toe box observations?

By Richie G

Rated 5 out of 5

Great slip on

True to size and comfortable with slip resistant soles for an affordable price.

By Sharpy

Rated 5 out of 5

Lou W

I rarely give reviews. Statistics show that people who are satisfied or well satisfied do not write back or take the time for reviews. It’s the people who are extremely dissatisfied and angry who send their negative reviews. I happen to like Merrell boots and shoes. I think they’re comfortable and quality oriented. In reading the reviews of the Merrell sale items, I became a little skeptical. Size consistency, and availability were in question, though not comfort or quality. I went down to my local DSW retail outlet and they were very responsive in helping me order the shoes. I also had one day left on an extra 25% off. I bought three pair. I duplicated one style in a different size just in case. They retail for about $300 and I got it for about $100. I waited for about a week for delivery for what they told me was 10 to 14 business days. Colors for my jungle mock, and nova sneaker as expected. (thank you for one reviewer who said that the picture doesn’t look like the men’s moc.) both styles are slip ons, my new preference as the need to takeoff and put on my shoes in the homes I visit have increased. Both styles fit wonderfully and are EXTREMELY comfortable, after one full day of wearing each pair. Even if it’s a tad large the way it’s built near the heel, it DOESN’T feel like it’s slipping out at all. I’m elated and extremely satisfied in price, quality and comfort

By Content buyer

Rated 5 out of 5

Like Walking On Clouds

Wow! These shoes are one of the most confortable to work with in a restaurant kitchen. I’m on my feet all day, and need shoes that are confortable, non-slip, and w/o shoe laces. After 2 weeks of wearing them daily to work, I decided to buy another pair. That’s how good I think they are!!!

By Pie Izquierdo

Rated 5 out of 5

Good for school

My son wears them at school. No complaints so far. They look good with his uniform too

By Shoe lover 67

Rated 5 out of 5

Good

True to size and very comfortable its highly recommended

By Henni

Rated 5 out of 5

Must Have Fir Work/walking

I have bought all Merrill Mens Mocs from DSW they have. My husband loves all styles. Wished DSW had more. True to size. Very durable moc.

By Moose Lady

Rated 5 out of 5

Jungle mic leather shoe

These are a great versatile shoe. Love them. Great for walking or just general use.

By Cathy OD

Rated 4 out of 5

Good quality except...

I have always bought leather Jungle Mocs for my son's school uniform shoes. The quality of these shoes are still very good. However, this pair has an elevated heel more than the older models. Removing the insole helps a little bit.

By Wendy